HOA Hippo Terms of Use
Effective Date: May 31, 2025
Welcome to HOA Hippo! These Terms of Use (“Terms”) govern your access to and use of our services, websites, APIs, and applications (collectively, the “Platform”). By accessing or using HOA Hippo, you agree to be bound by these Terms and our Privacy Policy.
To use HOA Hippo, you must be at least 18 years old and legally capable of entering into contracts. If you are registering on behalf of a business or HOA, you represent that you have the authority to bind that entity to these Terms.
HOA Hippo is a marketplace and communication platform that helps:
Homeowners’ associations (HOAs) manage vendor discovery and offers
Local service providers create and maintain business listings
HOA representatives verify identity through KYC verification (Didit integration)
Residents access exclusive, HOA-specific deals via unique community codes
HOA Representatives: Must verify identity and represent an official HOA entity. KYC verification may be required via a third-party provider (Didit).
Service Providers: Must maintain accurate listings. Edits may be subject to approval workflows.
Residents: May use access codes to view private offers in their communities.
You are responsible for maintaining the confidentiality of your account credentials and any activity that occurs under your account.
You agree that:
All information you post, including business listings, edit requests, and community content, must be accurate and lawful.
You retain rights to your content but grant HOA Hippo a non-exclusive license to display, modify, and distribute it on the platform for operational purposes.
Listings and edits are subject to moderation and approval by HOA representatives or HOA Hippo staff.
HOA Hippo uses third-party identity verification services (e.g., Didit) for certain account types. By proceeding with KYC:
You consent to the processing of your personal information by the verification service.
HOA Hippo does not store sensitive biometric or identity documents, but may store verification session IDs or statuses for audit and support.
By signing up, you agree to receive transactional emails such as offer updates, listing approvals, or community announcements.
Business users may also receive performance metrics and edit status notifications.
You may manage notification preferences from your account settings.
You agree not to:
Misrepresent your affiliation with any HOA or business
Attempt to scrape, reverse-engineer, or disrupt the Platform
Upload unlawful, defamatory, or fraudulent content
HOA Hippo reserves the right to suspend or terminate accounts violating these terms.
HOA Hippo may offer free and paid tiers. Any paid services will be subject to separate pricing terms. Fees are non-refundable unless stated otherwise.
You may delete your account at any time. HOA Hippo may suspend or terminate access for violation of these Terms. Upon termination, your access to restricted content will be revoked.
HOA Hippo is provided “as is.” We do not guarantee uninterrupted access, availability of specific offers, or the performance of vendors listed on the Platform. Our liability is limited to the maximum extent permitted by law.
These Terms are governed by the laws of the State of [Insert Your State], without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of [Insert Jurisdiction].
We may update these Terms from time to time. Continued use of the Platform after changes means you accept the new terms. We will notify users of significant changes via email or platform notice.
Questions about these Terms can be sent to:
[email protected]